Skip to main content

Removing an Old Mobile Device

Removing an old mobile device is used when a user has reached the allowed device limit or no longer has access to one of their devices.
This action is performed exclusively in the AuditBLOOM web version.

Important to Know​

  • Each user is allowed no more than 2 active mobile devices
  • An old device can be removed no more than once per month
  • After removal, the device automatically loses access to the mobile app
  • Signing in again from this device will not be possible without re-authorization
Please Note

The mobile app does not provide device management functionality. All device-related actions are performed only through the web interface.

When You Need to Remove a Device​

Removing an old device may be required in the following cases:

  • You have changed your phone
  • The device was lost or damaged
  • Access to the old device is no longer needed
  • The limit of 2 mobile devices has been reached

How to Remove an Old Device​

Step 1. Sign In to the AuditBLOOM Web Version​

  1. Open the AuditBLOOM web version in your browser
  2. Sign in with your user account

Step 2. Go to Profile Settings​

  1. Open the user profile menu
  2. Go to the Mobile Devices section

Create "Company" | AuditBLOOM

Step 3. Remove the Old Device​

  1. In the list of connected mobile devices, find the one you want to remove
  2. Click the Remove button
  3. Confirm the action

What Happens After Removal​

  • The removed device loses access and will no longer be able to submit audits
  • You will be able to add a new mobile device on your next sign-in

Restrictions and Rules​

Good to Know
  • Plan device removals in advance — the limit applies once per month
  • Removing a device does not affect your scheduled audits, tasks, or data

Frequently Asked Questions​

Can a device be removed from the mobile app?
No. Device management is available only in the web version.

Can a removed device be restored?
No. You must sign in again in the mobile app to add it back.

What should I do if the limit is reached and the device is lost?
It is recommended to contact customer support.