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Questions with Violations

Questions with Violations are audit questions where the provided answers do not meet the predefined criteria for a correct response. These questions are flagged by the system as containing violations and can affect the overall audit result. They can also be used for further analysis and to generate tasks aimed at resolving the issues.

When Does a Question Become a "Question with Violations"?​

A question gains the status of "Question with Violations" under the following conditions:

  • Certain question types have a "Correct Answer" set in the audit template settings.
  • During the audit, the auditor provides an answer that does not meet the criteria of the predefined correct answer.
Important

During the audit, the auditor cannot see whether a question has been flagged as a "Question with Violations".

Types of Questions That Can Have a "Correct Answer"​

The following question types support the "Correct Answer" setting:

Each of these question types has specific comparison methods and criteria for defining the correct answer.

For more details on configuring a correct answer, refer to: Correct Answer in Questions

Actions for Questions with Violations​

Initiating a Dispute​

The person responsible for the object can initiate a dispute for questions with violations if they disagree with the auditor's evaluation.

Display in the Report​

Questions with violations can be highlighted in a separate section of the audit report, making it easy to identify problematic areas.

Auto-tasks​

If Auto-tasks are configured, the system can automatically create tasks to address violations based on flagged questions.

Analysis and Reporting​

The following reports are available for monitoring and analyzing questions with violations:

Notes and Tips​

Notes and Tips

  • Setting the Correct Answer: When creating an audit template, carefully configure the "Correct Answer" for relevant questions to ensure the system correctly identifies violations.

  • Training Auditors: Train auditors to correctly respond to questions to minimize false violations.

  • Violation Analysis: Regularly use the available reports to analyze violations and take necessary corrective actions.

  • Using Auto-tasks: Configure Auto-tasks to automate the resolution process for identified violations.

Frequently Asked Questions (FAQ)​

Question: Can an auditor see if a question has been flagged as "Question with Violations" during the audit?

Answer: No, the auditor cannot see whether a question has been flagged as a "Question with Violations" during the audit.

Question: How do I set a "Correct Answer" for a question?

Answer: Go to the question settings in the audit template and define the criteria for the correct answer. Learn more here: Correct Answer in Questions

Question: What happens if an answer does not meet the "Correct Answer" criteria?

Answer: If an answer does not meet the predefined criteria, the question is automatically flagged as a "Question with Violations."

Question: How can a dispute be initiated for a question with violations?

Answer: The person responsible for the object can initiate a dispute after reviewing the audit results if they disagree with the auditor's evaluation.

Question: Can tasks for violations be automated?

Answer: Yes, using the Auto-tasks feature, the system can automatically generate tasks for resolving violations.

Question: How can I analyze violations over a specific period?

Answer: Use reports such as Object Violation Analysis and Violations by Objects — Daily Chart to analyze violations for a selected period.