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Dispute Usage

"Dispute Usage" is an audit template setting that allows initiating a dispute process for specific questions after completing an audit. A dispute is a mechanism to indicate that the auditor may be incorrect, allowing disagreement with the audit results. During a dispute, users can provide textual explanations and photos, which the auditor can review to either accept or reject the dispute.

For a detailed description of disputes, refer to the article Purpose of Dispute.

Dispute Usage Setting | AuditBLOOM

How to Enable Dispute Usage​

  1. Navigate to the audit template settings:

    • Log in to the system and open the required audit template.
    • Click on the "Settings" tab.

  2. Locate the "Dispute Usage" option:

  3. Enable the setting:

    • Check the box next to this setting to activate it.

  4. Save the changes:

    • Once the changes are made, the audit template will be saved automatically.

How Disputes Work During an Audit​

  • Initiating a Dispute:

    • After completing an audit, if the user disagrees with the auditor's response to certain questions, they can initiate a dispute.
    • To do this, they click the "Dispute" button next to the relevant question.

  • Providing Explanations and Evidence:

    • The user can add textual explanations explaining why they disagree with the auditor's assessment.
    • They can also upload photos or other documents to support their position.

  • Auditor Review of the Dispute:

    • The auditor receives a notification about the initiated dispute.
    • They review the provided explanations and evidence.
    • After analysis, the auditor can either accept the dispute (adjust the assessment) or reject it.

  • Outcome of the Dispute:

    • If the dispute is accepted, the response to the question and potentially the overall audit result are adjusted.
    • If the dispute is rejected, the original results remain unchanged.

Why This Is Useful​

  • Improving Objectivity: Disputes help ensure more objective assessments by incorporating additional evidence and explanations.

  • Facilitating Communication: It serves as a tool for effective communication between the auditor and the audited party or other stakeholders.

  • Conflict Resolution: Helps resolve potential disagreements in evaluations and ensures a fair audit outcome.