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Communication Within a Support Request

Within each support request, the user can view the request status, exchange messages, and attach files to clarify an issue or question.

Working with support requests is available only in online mode.

Adding Comments​

Each request includes a conversation thread with the support team.

The user can:

  • add a new comment
  • view replies from the support team
  • continue the discussion until the request is closed
Communication within a support request | AuditBLOOM

All messages are displayed in chronological order.

Attaching Files​

If needed, you can attach files to a support request, such as:

  • screenshots
  • photos
  • other materials that help clarify the situation

Files are uploaded immediately after being added and become available to the support team.

Important to Know​

Important
  • All messages and files are stored in the request history
  • An active internet connection is required for proper operation