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Dispute Creation

Dispute in the audit is designed to resolve discrepancies between the auditor and the responsible person for the audit object regarding the audit results. It allows the responsible person to express their point of view, provide additional explanations or evidence, and enables the auditor to review the evaluations and make an informed decision. The purpose of the dispute is to ensure the objectivity and fairness of the audit process and to improve mutual understanding between the participants.

Conditions for Dispute Creation​

  • Template Settings: A dispute can only be created if the "Allow opening a dispute" checkbox is enabled in the audit template settings.

    More details about configuring this parameter can be found in the article: Using Dispute.

Participants in the Dispute Process​

  • Responsible Person for the Audit Object: Only this person can open a dispute after reviewing the audit results.
  • Auditor: Reviews the dispute, analyzes the provided arguments and evidence, and makes a decision on whether to change the evaluations or dismiss the dispute.

Impact of Dispute on Audit Results​

During the dispute review, the auditor can change their initial evaluation of a question, considering the new arguments or evidence provided by the responsible person. This may lead to a correction in the overall audit result, ensuring a more accurate reflection of the situation and alignment with real conditions.

Notes and Tips​

Notes and Tips
  • Ensuring Transparency: Maintaining clear documentation of disputes helps ensure transparency in the audit process.
  • Speed of Response: Disputes should be addressed promptly to avoid delaying the audit completion.
  • Communication: It is important to maintain open dialogue between the auditor and the responsible person for effective dispute resolution.

Frequently Asked Questions (FAQ)​

Question: Who can open a dispute for an audit?

Answer: A dispute can only be opened by the responsible person for the audit object if the "Use Dispute" setting is enabled in the audit template Using Dispute.

Question: Can a dispute be opened for any audit question?

Answer: No, a dispute can only be opened for questions that have the status "Question with Violations". This ensures focus on significant discrepancies affecting the audit result.

Question: What happens after a dispute is opened?

Answer: After a dispute is opened, the auditor is notified, reviews the provided arguments and evidence, and decides whether to change the evaluations or dismiss the dispute. The outcome of the dispute affects the overall audit result.